Blockbuster: Total Access
Blog and Demand
(Final Paper)
Growing up, I usually got bored on Friday or Saturday nights and when there was nothing else to and I didn’t feel like going out, I’d just go to my neighborhood Blockbuster, rent some DVD movies and just sit back with some popcorn and enjoy the fun. Personally, I think Blockbuster is a fantastic movie rental place and it sure beats going to the movies (whose prices are too high for today’s standards). Blockbuster has the best title selections that they have to offer on a nightly basis, which is why I prefer their services.
As a Blockbuster video customer, I feel that this company has come a long way in terms of giving customers what they want for their viewing entertainment pleasure. In the past, Blockbuster started its franchise through music and video rental centers in different parts of the country. With Blockbuster, people were able to go and purchase movies and music and eventually, this led to bigger and better things as Blockbuster began to take center stage when it began to sell products from video games from Nintendo, as well as video game accessories and even VHS players. Eventually, the company saw it could really hit a gold mine when it started its own chain of rental stores across American and even worldwide after it was purchased by Viacom.
But as we all know, there’s an old saying that ‘new technology must triumph over old technology’ and this was true when it came to VHS cassettes. Because VHS tapes had a tendency to wear out overtime from constant playing in VHS systems (which eventually led to wear and tear on the player itself), video companies came up with a new and improved system for movies: DVDs. DVDs were the wave of the future in that they not only hold the movie itself, but it’s presented in different screen formats, carries bonus material and extras, production information and so forth. Blockbuster overtime began to see that DVDs could sell more than VHS copies and so they began to do away with VHS cassettes and began to invest in DVD titles. Blockbuster began to sell and rent more copies of DVDs than any other franchise in the country and pretty soon they began to rent out video games from major gaming systems like Playstation, PS2, X-Box, X-Box 360 and so forth. From that day forward, Blockbuster was the place to go if you were looking to be entertained with some friends or your girlfriend.
Then the company known as ‘Redbox’ showed up and Blockbuster knew it had some serious competition, especially with Redbox’s rent as many DVDs as you want and then send them back when you’re good and ready deal. Blockbuster chose to step their game up too and began using television, the Internet and even web-streaming sites to broadcast to people around the country about their ‘Total Access Program’, a program that I believe is very useful in terms of promoting their business and gaining new customers. Total Access is just like Redbox, but the thing that separates this program from Redbox is that you can rent as many DVDs as you want and then you can either turn them back in when you’re ready, meaning no late fees and get the next title in your queue or you can turn it in for another title that is currently in stock on their shelves in the store. You can keep the DVD that you get off the shelf for as long as you like (which again means no late fees) and then turn it back in when you’re good and ready.
The best part about Total Access is that you can connect to Blockbuster through Twitter or Facebook accounts if you have them and Blockbuster can send you notifications through your email when they’ve received the last movie you’ve turned in and when your next video will be shipped out, as well as its estimated date of arrival. At first, Total Access was just for DVDs, but now Blockbuster is shipping out other items from Blu-ray discs to video games for rent through this program as well and Blockbuster offers its customers the option of keeping the game or movie for their own collection as a purchased item if they enjoy it and don’t wish to turn it back in. Blockbuster has even began giving people the option to watch movies through their online streaming source in the even that there is no DVD available in the Total Access program or at any of their retail stores.
Blockbuster has made great use of the Internet to let people know about their new programs through services like Youtube, hulu.com and any other video streaming site that they can host commercials or their promotions on and word is getting around very fast. Thanks to the Total Access program, people no longer have to worry about going to the video store only to be disappointed that their favorite movie or a new release that they wish to see has been picked up by somebody else and won’t be back in for quite some time. I’m sure we all remember those days when a new release had just hit the shelves but do to limited resources, only a few copies could make it to the shelves and by the time the next customer comes in on a Friday night to pick one up, there aren’t anymore. However, I feel that Blockbuster could probably go further if they had a program that could help people obtain certain titles that aren’t in store or are no longer being sold at any other online retailer.
I think that Blockbuster’s business go can way further with the help of a personal blog-spot program, in which customers tell Blockbuster what they’d like to see more of in terms of movies or services. With a blog page, movie buffs can communicate with other movie enthusiasts about what they’d like to see or movies that they haven’t seen yet. There might be a specific movie from overseas like in Hong Kong, Japan or Thailand that hasn’t reached the States just yet and if a Blockbuster customer wants to see it, they can give a notification to the company and ask them if there’s any chance that a particular film can be sent to them through their total access program. Blockbuster can then consult with their people about finding the film that the customer is looking for if isn’t already in their library on DVD or Blu-ray and if for some reason the company can’t send the disc, they can always use their streaming program in order to download the video that they’re trying to see. This would really help Blockbuster in cornering the overseas market for video retail if they can stream movies from other continents that haven’t been shown in American theatres or haven’t been released on DVD just yet.
I believe that with this step, Blockbuster can possibly double their sales and have more consumers if they are able to provide customers with movies from overseas that are not in any other retail store or even at other online retailers. By asking customers what else they’d like to see, Blockbuster can get a heads-start on the competition in giving the people what they want.